Frequently Asked Questions (FAQ) - NexGen
How do I save to my home screen (iPhone)?
After logging in on your phone, the steps are:
- Click the three dots in the lower right-hand corner
- Click the "Share" option
- Click the three dots for "More."
- Click "Add to Home Screen"
- Give it a name and make sure "Open as Web App" is turned ON
How do I save to my home screen (Android/Google)?
After logging in on your phone, the steps are:
- Click the three dots in the upper right-hand corner
- Find the option to "Add to Home Screen."
- Give it a name and confirm you want to add it
How do I login to my account?
- Go to this URL: NexGen Login (can also click on the top right "Login" then "Log into NexGen".
- Use your login and password from registration (this can also be found in your welcome email).
What numbers do I need to save to my phone?
Once in your account, send yourself a test call and save our number, 866-479-9906, in your contacts with the name "WeatherCall" so you don’t mistake it for a robocall. Our text messages come from 833-782-0720, so don’t block them.
How do I check my notification settings?
Confirm your notification settings by:
- Going to Notification Settings to set thunderstorm warnings.
- Go to Account Settings > Update Contacts, click the blue Edit link next to each contact, and set the notifications
NexGen How-To Videos
How to Save NexGen to your iPhone
How to Save NexGen to your Android
Frequently Asked Questions - GPS
Please reach us at gps@weathercall.net if you cannot find an answer to your question.
Your welcome email contained a link to the web app. To make it easy and convenient to access the web app, please save it as a Bookmark on the phone browser or set it up as a Home Page link on your phone. This will create an app Icon on your phone along with the other phone apps.
When WeatherCall GPS detects that your unit's GPS location falls within a National Weather Service (NWS) tornado warning or a severe thunderstorm warning containing winds over 70 mph or larger than golf-ball-sized hail, you will receive a phone call.
IMPORTANT: Please store our number 866-479-9906 as WeatherCall GPS in your contacts, so when we call, you won't mistake it for a robocall. Our texts come from 833-782-0720, so don’t block it.
Watches are early warning messages issued by NWS when Tornadoes or very Severe Thunderstorms are likely in the next few hours. WeatherCall GPS will notify you via text and email, giving you time to prepare such as review local shelter options or retracting the awning on your.
WeatherCall GPS also provides notification when cloud-to-ground lightning strikes are detected within 10 miles of your location. You also receive an all-clear notification when 30 minutes pass since the last strike. You can enable and disable this service from the main menu of the WeatherCall GPS web app.
The unit functions best when it is placed such that no metal surface is blocking the view of the sky. Here are some things to keep in mind.
a) Consider placing the GPS unit in a map pocket behind the driver or passenger seat. The unit is totally covered, but the GPS signal will travel through the vehicle window and the map pocket.
b) You may want to disguise or hide the unit so that an intruder can't easily find it. Then you can use the Security Service to track the unauthorized movement of your.
c) Outside Mounting: The device is weatherproof and has an Operating Temperature range of -22 deg F to 140 deg F - For operation in extreme temperatures use Lithium batteries.
d) Conceal the device in outside light covers.
WeatherCall GPS can also be used to detect unauthorized or unexpected movement of your vehicle. To activate this feature touch the Security Service button on the main menu. When Security Service is Active, WeatherCall GPS is monitoring the GPS reports from your tracking device. If a location change is reported, WeatherCall GPS will immediately notify you with a text and email message. You will receive additional text and email message reports once an hour until you disable the Security Service.
WeatherCall GPS is an internet-based service. It is always ON and checking the weather at your current location. You do not have to constantly check a phone app, WeatherCall GPS is always on duty. You will be notified via a phone call or text when the Weather at your location changes.
WeatherCall GPS monitors the health of the GPS unit to ensure your location is being reported. These health checks consist of:
- Battery Voltage: Each time the unit reports its location, the report also includes the battery voltage. If the voltage is lower than 4.6 volts, you are notified via email that the battery should be replaced soon. These notifications continue once a day until you replace the batteries.
- 24-Hour Reports: If the GPS Unit is stationary, it will report its location every 24 hours. If the Unit does NOT report at least once every 24 hours, you will be notified via email. These notifications will continue once a day until a location report from the GPS unit is received. Please NOTE: A failure of the unit to report its location does NOT mean device failure. Other reasons could be a location in a remote area where there is no mobile phone network, or the unit is blocked by a local obstruction such as being parked inside a metal or concrete building that would block GPS satellite signals or cellular data radio signals.
requently Asked Questions - WeatherCall
I would rather pay by check or cash for my service. How do I do that?
Paying by check or cash is acceptable. We ask that you send the check/cash via mail to:
WeatherCall
PO Box 621692
Littleton CO 80162
Please include the name on the account so we know which account to apply the payment to.
What does the charge on my statement look like?
Your subscription charge will appear on your credit card statement as WeatherCall Services LLC. Even if you signed up through a partner, WeatherCall powers your alert service and delivers your notifications directly.
How often will I be called?
A subscriber will be called whenever the NWS issues a tornado warning that includes the registered street address. If the option is selected, we will also call for severe thunderstorm warnings. Warning calls could be made any time of the day or night from WeatherCall.
What phone number will show up on Caller ID?
All phone calls come from (866)-479-9906. In most cases, this number will appear on the Caller ID. In rare cases "Out of Area" or another message may appear. The best way to determine how the Caller ID will display on your phone is to send yourself a test phone call using the option in your account. You should store this incoming number and name it WeatherCall so that you know it is a weather alert from our service.
Text messages will come from (833)-782-0720. You can save this number to your phone by sending yourself a test message in your account.
What if a phone is busy?
If a phone is busy, the system will call again one minute later. The WeatherCall system will make three (3) attempts to reach each number.
What if a phone is not answered?
If a phone is not answered, the system will call again one minute later. The WeatherCall system will make three (3) attempts to reach each number. If there is a voicemail system, a message will be left. The message starts playing as soon as the system detects that the phone has been answered, if you have a long outgoing message our message could be cut off.
Frequently Asked Questions - HazardCall
My local government already has "this". Why do I need HazardCall?
Extreme Hazards Are When Seconds Count.
- HazardCall is the ONLY service in existence that dedicates 100% of our outbound calling resources to the very 'short-fused weather events when seconds literally count. The system your local government uses processes ANY type of “robo” calls. Frequently tornado warnings with an extreme sense of urgency have to “wait in line” to be processed causing late delivery which can be deadly.
- HazardCall is not for your entire county, but for your specific community.
- When new “extreme” weather tags are embedded into National Weather Service (NWS) warnings, HazardCall is delivering these as separate, extra-urgent messages. Your local government system does not.
- If you are currently signed up for your county or city's weather alerts, we suggest you opt out to avoid confusion. They are not as timely, accurate, nor provide the same options for all types of weather threats offered by HazardCall.
I already have a 'Free-App'. Why do I need HazardCall?
HazardCall is not free but is provided as a service from your community management team. If something is free, you get exactly what you paid for when dangerous weather is approaching.
- Most FREE app's warnings are usually for your entire county or even larger region, not for your specific community, and deliver a lot of false alarms.
- Push notifications are frequent, common and often left for “later” to view. You might not see it until it’s too late.
- HazardCall will actually make your phone ring with important safety information when your life is in danger. There is NO APP that will do that for you
I am already getting 'weather alerts' from the government. How is HazardCall better?
"Wireless Emergency Alerts", or WEA, as they are called, are meant to be a 'bell-ringer' for a large area, not a location-specific alert. The message is telling you to seek “CHECK MEDIA” which always takes precious time.
- HazardCall IS YOUR VERIFICATION. When you get a HazardCall notification, you have all the detail you need in the palm of your hand or in the phone message you may receive to stop wasting time and act immediately
How often will you call me? Am I going to be bothered when I don't need to be?
We will only make your phone ring when the National Weather Service decides your life is in danger. All other alerts will arrive via text message and/or email alone. If you are asleep, and a tornado is bearing down on you, you NEED to be awakened by a phone call.
What if I don't have a Smart Phone or even a cell phone?
HazardCall is designed to work with any type of phone. When you were added to the service by the office, the phone number in your record was added. Those with abilities to receive a text message will receive text messages, and those with email addresses will also receive emails. But if all you have is a landline phone, you will still receive phone calls for life threatening notifications.
What does "Best Available Shelter" mean?
Let us start with this simple premise. If a strong to violent EF3-EF5 tornado is bearing down on you, there are no assurances of safety or survivability unless you are below ground or in a concrete-and-steel-reinforced building designed for tornadic winds. This would be considered the "Best Possible Shelter". This includes all manufactured as well as stick-built homes. Your safety is only assured by you getting out of the wind and debris path. We also know that there is no way to know a tornado's strength when a warning is issued. We suggest you treat sheltering for every tornado warning the same.
In reality, most people do not have access to "Best Possible Shelter", but the best of what is available. When you feel threatened by dangerous weather, while there are historic rules of 'do's and don'ts', many may not apply to your specific situation. For some, sheltering in your existing manufactured home may be the best option you have at the time. For others who do not feel safe there, it may be in a large vehicle outside, and for others, it could be to get in your vehicle and drive away from the threat. Some communities in some states in the US have designated community shelters established such as schools or fire stations, while most have none.
Only YOU can decide what is the safest for you, but this is not something to suddenly decide during an emergency. Plan ahead as to what your best options are so you know WHERE to go. HazardCall will let you know WHEN to go.
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