Login and Administration
Login to your community's account below to manage, add or remove residents, set administrative rights to Community Broadcast, Community Watch, and to assist residents with the management of their accounts.
Getting started: Everything you need to know
We want you to get the most from our service and want you to know how to get started.
- Download the onboarding checklist. Find out what we need from you.
- Review the short videos on the video page to understand how HazardCall works.
- Feel free to contact us with any questions by emailing support@hazardcall.com
Downloads
Download these files to get started with HazardCall for your community.
- Onboarding Checklist - The steps needed to launch HazardCall and inform your residents.
- Safety Improvement Announcement – For your residents, explaining the service and supplying them an “opt out” form. Mail or deliver this document to each contracted resident so they can understand the service. Available in English and Spanish.
- Resident .csv-Template – Use this to create a .csv-file from your existing resident management software, or create it manually. Use this as a reference or fill-in the blanks. If you unable to create a .csv-file, simply send this information in a Microsoft Excel spreadsheet and we will convert it and upload into your management account. Send this file to support@hazardcall.com along with the name of your community. This file will need to be updated either manually in your management web-portal, or by uploading an updated .csv-file when you have residents either arrive or depart your community. Be sure to add your staff to this .csv-file which allows them super-user rights in sending Community Broadcasts.
- Filling out the resident template - Complete instructions for properly filling out the resident list spreadsheet.
- Community Manager User's Guide – This shows you how to use your HazardCall account to manage resident information.
- Save our number - An image you can use to remind staff and residents about saving our 866 number in their phone contacts.
- Creating Lists - This shows you how to create a list of residents to use with Community Broadcasts or Community Calls.
- Community Calls - Instructions for using the value-add service that calls residents. Frequently used for those without smart phones.
- Resident App-Download Instructions – This provides pictures of the steps residents need to go through to setup the service on their phone.
You decide how to manage new and departing residents. Either add and remove manually from your account during move-in / move-out, adjust your .csv file and upload the new one regularly (weekly, bi-weekly, monthly), or contact your representative or support@hazardcall.com to let us do it for you.
*Delaying this process will result in delays in your new residents getting your messages and potentially life-saving notifications.
HazardCall
What is HazardCall?
Have you ever needed to reach residents in a timely manner? Frustrated with inaccurate weather alerts? HazardCall solves both of those problems!
Create The Resident List
This walks you through creating the list for your residents whether than be manually entering them or importing them.
Download the app
This video walks you through downloading the app and getting ready to use HazardCall.
How HazardCall Contacts You
HazardCall's unique and disruptive phone calls alert you when life-threatening weather conditions are headed for your community's exact location. This video has some important reminders about storing the HazardCall number as a contact and what to do with the HazardCall text messages.
How to Adjust Your Notifications
This quick start video shows users of the HazardCall app how to add or remove weather notifications. HazardCall automatically calls and texts users when life-threatening weather conditions are headed for your community's exact location. However, there are other impactful weather conditions about which HazardCall app users can be notified. In just a few seconds, users can customize the app to the user's liking.
Community Broadcast
This quick-start video shows community owners and managers how this powerful feature works. From within the HazardCall app, you can instantly send an urgent message to all of your residents. Let them know about a gas leak, status of shelters, power restoration, etc. Remember, only community owners or those they designate can use this feature.
Creating Special Lists
Learn how to send Community Broadcast messages to specific residents by creating lists. Organize your residents by street, section, etc.
How to Send Longer Letters to Residents
Learn how to use Community Broadcast to send a longer letter to residents. Note: requires that you have a Google Drive or Dropbox account along with a bit.ly account. All are free and easy to create.
How to Make a Community Call (non-weather)
This add-on feature lets you record a message and send it as a phone call. A great way to reach residents who don't have a cell phone.
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